Shipping within the USA:
All orders are shipped with verifiable tracking numbers.
How long do orders take to ship?
Most orders are processed within 2 business days (excluding major holidays). Shipping duration (origin to destination) reflects similar time frame quoted by all shipping carriers we use.
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.
Such charges are not included in the product price or shipping and handling cost. These charges are the buyer's responsibility as we are only charging the transportation fee for your order.
The Squeaky Toy does not have any responsibility on these additional charges that may apply.
The buyer is responsible for obtaining information regarding their country's laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order, the buyer is responsible for abiding by their country's laws, regulations, and restrictions.
If a product is seized and destroyed by customs, or returned to the supplier, The Squeaky Toy will NOT be responsible for the losses, product, or shipping refunds. It is the buyer's responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to the supplier.
The Squeaky Toy does not guarantee at any time a certain delivery date or time frame for delivery for any product or order. Any listed time for a shipping method is an estimate only. For orders with deadlines please order well in advance and we will arrange it for you.
How do you manage orders Lost or Damaged in transit?
If your order has not arrived (lost) or has been received in damaged condition, please notify our support team at TheMainSqueaker@TheSqueakyToy.com to file a claim.
Lost Orders: If the shipment has been lost, we will file a trace with the carrier to locate your order. If the shipment is found, the package will be delivered. If the shipment is unable to be located, we will issue full credit back to your account.
Damaged Orders: If an order has been received damaged, please take photos of the damaged item as well as the box it arrived in and send those images along with the order number to TheMainSqueaker@TheSqueakyToy.com. The Squeaky Toy will file a damage claim with the carrier. Once a claim has been filed, we can either reship the order to you or issue a full refund.